Having completed his B.S Hons degree in Software Engineering, Mateen has extensive and broad professional experience in BPO, Telecom and Customer Services sector. Mateen has a background in Senior Manager Operations, he served PTCL as Senior Manager Customer Care and HoD of Contact Center North Zone. Besides PTCL, he has worked in well reputed BPOs & Telcos as Manager Training & QA, Manager Business Development & Intelligence, Software Analyst, etc. His professional training certifications include PMP, CCNA, MCSE, TRI*M, Customer Excellence Management, SAP, 7Habbits, Uplift Services, ISO, HRM & Procurement, etc. With more than 16 years of dependable Customer Care, Business Development, Software Licensing, and client management experience, T-Sourcing and its clients seek enormous benefit from his professional services.
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