Every call answered.
Every order right.
TSourcing runs phone and drive-thru order-taking for America's largest QSR and pizza brands — trained agents and Ezra-powered Voice AI, 24/7, keyed straight into your POS.
- National pizza franchises
- Multi-unit QSR operators
- Publicly traded restaurant groups
- Regional pizza brands
- Franchisee groups
- 2,000+QSR locations served
- 400+Brands & operators
- 1,000+Trained order agents
- 24/7Across 4 redundant call centres
People. AI. Or both.
Start with trained agents, add Voice AI, or blend them per daypart and per store. One operation, one vendor, one number to call.
Phone order-taking, in your brand's voice.
Agents trained on your menu answer every call, upsell gently, and key orders directly into your POS. Specials change on the fly. Nothing changes for the guest.
Explore order-taking- Menu-trained agentsBrand scripts & QA
- Gentle upsell on every callSides · drinks · desserts
- Direct POS entryIn queue before hang-up
- Recorded and QA-scoredEvery call
Voice AI for phone and drive-thru that sounds like a person.
Natural dialogue, interruptions understood, accuracy confirmed — and a seamless hand-off to a live agent the moment a guest needs one.
Explore Voice AIYou set the mix. We run it across every store.
Overflow to AI at peak. Agents after 10pm. All-AI at the drive-thru. Change the rules as your confidence grows — without changing vendors.
Design your mixFour steps. Every order.
Your number, your POS, your menu. We add the people, the AI and the discipline.
- 1Customer calls your store
Your existing number, forwarded via IVR. Nothing changes for the guest.
- 2Routed in seconds
The call reaches the first available agent — or Ezra Voice AI — by the rules you set per store and daypart.
- 3Order keyed into your POS
Accurate, gently upsold, and in your store's queue before the call ends.
- 4Your team makes & delivers
In-store staff stay on the line that matters: the make line.
AI that takes the order — and knows when to hand it over.
Ezra runs phone and drive-thru conversations that feel natural: guests can interrupt, change their mind, and be understood. It learns from every interaction, confirms accuracy, and escalates to a trained agent on the same operation — so nothing is lost between a bot and a person.
- Natural dialogueInterruptions, corrections, accents.
- POS-integratedOrders land in your system, not an inbox.
- Human hand-offSeamless escalation to a live agent.
- Multi-channelPhone, drive-thru, text ordering.
Higher tickets. Lower labour cost. Happier stores.
Every missed call is a missed order. When the rush hits, your team can't cook, serve and answer the phone. We take the phones — entirely.
- Increase average ticket
Agents and Ezra upsell gently on every call — sides, drinks, desserts.
- Never miss a call
24/7 coverage with low handle times. Every ring is a transaction.
- Decrease labour cost
Pay for call handling, not full-time order-takers on every shift.
- Improve in-store productivity
Staff focus on the make line and dine-in guests, not the phone.
- Raise customer service
Quick, friendly, solution-oriented agents trained on your brand.
- Reduce employee turnover
Take the phones off the floor and in-store morale rises.
Built for brands with a thousand stores and a procurement team.
TSourcing is a Tribe Consulting company — 2,000+ professionals, 4 countries, operating since 2014. Every engagement runs on TIOS, with the documentation your security team will ask for.
- SECURITYPCI DSS compliant
- AUDITSOC 2 Type II audited
- STANDARDISO/IEC 27001 certified
- CONTINUITY4 sites, no single point of failure
- INTEGRATIONPOS-integrated, brand by brand
- PLATFORMRun on TIOS · Tribe Consulting
Per call. No set-up fees. No long-term contract.
Recruiting, training, IVR, call recording, QA and reporting are all included. Rates are tiered by store count — franchise stores count as part of the group — and quoted on your demo call.
What does TSourcing do?
TSourcing runs phone and drive-thru order-taking for quick-service restaurant (QSR) and pizza brands. Trained agents and Ezra-powered Voice AI answer every order call 24/7, upsell gently, and key the order straight into your POS — so in-store staff stay focused on the make line.
Who is TSourcing for?
QSR, pizza and fast-casual brands in the United States — from multi-unit franchisee groups to national, publicly traded restaurant companies. Most clients start with a pilot on a group of stores and roll out region by region.
How does the order get into my POS?
Agents (or Ezra Voice AI) enter the order directly into your POS during the call, so your store sees it in the normal queue — no re-keying, no separate tablet. Integration is set up per brand; the integration fee depends on your POS.
Can I use human agents and AI together?
Yes. You choose the mix per daypart and per store: all-human, all-AI, or hybrid (for example, Ezra on overflow at peak and agents after hours). Hand-offs between AI and agents happen on the same operation, so nothing is lost between a bot and a person.
How is TSourcing priced?
Per call, with no set-up fees and no long-term contract. Recruiting, training, IVR, call recording, QA and reporting are included. Rates are tiered by store count — franchise stores count as part of the group — and are quoted on your demo call.
Is TSourcing secure and enterprise-ready?
TSourcing is a Tribe Consulting company and operates to the Tribe Standard: PCI DSS compliant, SOC 2 Type II audited and ISO/IEC 27001 certified, with four redundant call-centre sites and 24/7/365 operations. Compliance documentation is available under NDA on request.
Ready to take the phones off your team's plate?
A 20-minute demo: hear a live order, see it land in a POS, and get a quote for your store count.